Part-Time Customer Experience Coordinator x 2
Hours: 18.5 per week (Mon - Thurs 9am - 12.45pm, Friday 9am to 12.30pm
Hybrid working after successful probation period
Salary £14,420 per annum
We currently recruiting for two part-time Customer Experience Coordinators to join our Customer Experience Team. This is an opportunity to be the first point of contact for our customers and play a key role in helping shape and deliver a brilliant customer experience.
Our team is driven by our shared passion for supporting our local communities and making a positive impact on our customers' lives. We're at an exciting and transformative stage in our journey, embracing innovative approaches and new ideas as we continue to improve our services.
Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We're a small but dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.
About the role:
As a Customer Experience Coordinator at Worthing Homes, you will be instrumental in delivering brilliant service and supporting our customers. Your ability to understand their needs, resolve challenges with professionalism, and build strong relationships will be key to your success.
* Customer Interaction: Respond to customer enquiries across multiple channels (phone, email, social media, in-person) with professionalism, empathy, and promptness.
* Problem Resolution: Take ownership of customer issues, using strong problemsolving skills to achieve fair and effective outcomes.
* Collaboration: Work closely with colleagues across departments to provide a seamless customer experience and ensure customer satisfaction.
* Relationship Building: Build positive and respectful relationships with customers, helping them feel heard and supported.
* Record Keeping: Use internal systems to update customer records and track inquiries efficiently.
About You:
If you have proven customer service experience and enjoy helping people, we'd love to hear from you. We're looking for individuals who take pride in delivering excellent customer service, enjoy solving problems, and are motivated to create positive outcomes for customers.
Key Qualifications & Skills
* Excellent interpersonal skills, able to manage sensitive situations and communicate effectively
* Strong problem-solving abilities and the ability to think creatively to resolve complex issues.
* Excellent verbal and written communication skills, with the ability to interact confidently in person, over the phone, and through digital channels.
* Comfortable with technology and the ability to navigate customer service platforms, updating records and processing information accurately.
* A proactive, positive attitude, with the ability to work independently and as part of a team to achieve shared goals.
Why work for us?
At Worthing Homes we strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected. We promote a collaborative culture in which teamwork is highly valued, and we employ brilliant people to work with our customers to help support them to live their best lives.
We offer a range of benefits including:
* Healthcare cash plan
* Contributory pension scheme - company matches up to 6%
* A generous annual leave package of 29 days per year plus bank holidays
* Retail and gym discounts
* Cycle2Work Scheme
* Employee assistance programme
* Funded training and qualifications
* Paid Professional Subscription (1 per year)
We are committed to investing in our colleague's development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.
If you are passionate about delivering exceptional results in the housing sector and thrive in a dynamic, people-focused environment, we want to hear from you.
Closing date: 15th May 2026. 1st Interviews will be held on 21st May 2026 at Davison House, Worthing. We reserve the right to close this advert early if a suitable candidate is identified, therefore we recommend you submit your application as soon as possible.
DBS Checks
This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed, and evidence of positive change.
We are a fair and inclusive organisation, and we value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background