Salary: £30,000 - 69,000 per year Requirements: Experience in 1st line support or customer service role Strong troubleshooting and problem-solving skills Excellent communication skills, both verbal and written Knowledge of IT systems and networks Ability to work in a fast-paced environment Relevant IT certifications (e.g., CompTIA, ITIL) are a plus Responsibilities: Provide first-line technical support to users Troubleshoot hardware and software issues Respond to support tickets promptly and efficiently Document issues and resolutions in our ticketing system Collaborate with other IT teams for escalated issues Contribute to improving support processes and documentation Technologies: Hardware Support ITIL More: We are a fast-growing, tech-driven finance group based in Southampton, known for our innovative approach to data, automation, and digital infrastructure. We offer a competitive salary range of £25,000 to £28,000, a modern tech stack, and hybrid working arrangements. Our team is committed to clear progression paths and fostering a supportive environment for professional development. last updated 19 week of 2026