Who are we? At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. Role Profile As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence. Develop the annual Business Plan in collaboration with Operations and Sales management. Monitor the plan through weekly forecasts. Manage contract negotiations with suppliers and partners. Actively participate in the commercialization of residence services for both B2B and B2C clients via various sales platforms. Implement strategies to increase operational efficiency and reduce costs where possible. Review and analyze monthly reporting with the finance team for reporting to ownership. Manage teams, training, and job satisfaction alongside Operations Management. Coordinate and follow up on the Annual Occupational Risk Prevention Plan. Work on continuous quality improvement through analysis and execution of action plans. Oversee daily operations: check-in, check-out, cleaning, incidents, maintenance, etc. Maintain operational contact with B2B clients and follow up on agreements during their stay. Coordinate and support events held at the establishment. Comply with ESG policies and manage/supervise sustainability certifications. Ensure compliance with local and/or national legal requirements regarding the activity. Guarantee a warm and welcoming environment for clients, employees, and visitors. Ensure the residence provides a safe environment for living and working. Person Specification Minimum Requirements include: Good level of general education Experience using property management software are essential Proficiency in Microsoft Office packages, including Word, Excel, and Outlook Strong written and numeric skills Excellent communication skills at all levels Great knowledge and understanding of operations management with the ability to implement it effectively This role would suit someone with an approachable yet professional, responsive, and dedicated manner At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.