What you’ll be doing
• Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
• Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers.
• Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
• Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
• Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
• Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
• Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
• Undertakes customer migration planning and implementation.
• Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
• Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
• Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design
What we'd like to see from your CV
• Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.
• Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
• Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.
• Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle. With experience within Experience in Low level design.
• Develop trusted customer relationships and deliver outstanding customer experience.
• Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
• Experience of working with the following technologies at an expert level are essential:
o Cisco Catalyst (DNAC) - Proven ability to configure, deploy and troubleshoot both wired and wireless solutions, experience with end point profiling would be desirable
o Cisco ISE, a detailed knowledge of ISE 2.7 and 3.2. the ability to configure and troubleshoot.
o Firewalls design; implementation and configuration are desirable.
o A detailed knowledge of WiFi deployments using Ekahau to complete both predicative and APOS assessments
o Proven ability to deploy configuration from designs
o Experience in Low level design
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.