Centre Manager
Department: Site - Retail
Employment Type: Full Time
Location: Marriott’s Walk (Site)
Compensation: £40,000 - £50,000 / year
Description
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.
So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.
We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.
This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you!
Title, Team and Role Summary
Title : Centre Manager - Marriott’s Walk Shopping Centre, Witney
Team : Site - Retail
Who Does This Role Report Into? Executive Director - Head of Retail
Role Summary / Purpose and Scope
To manage the day to day running of Marriott's Walk, Witney which includes collection of turnover data and day to day engagement with occupiers to fully understand their business together with building on and enhancing the relationship with the local authority landlord, West Oxfordshire District Council.
The role requires a background in and full understanding of retail shopping centre management to be able to liaise between client, surveyor and tenant on the improvement and performance of the asset. The candidate will work closely with the MAPP team and client to establish a more successful, performing asset.
Skills, Knowledge and Values
Skills (People & Technical)
* Lead Meetings with key stakeholders such as Tenant Meetings, contractor reviews
* Collect monthly turnover information from each tenant and issue monthly turnover report to Line Manager
* Provide knowledge of the centre’s performance in client meetings
* Ensure effective collaboration with all key stakeholders, including local authority, BID representatives
* Daily tenant liaison with a prompt response and resolution to their issues
* Daily checks to ensure site staff are completing their tasks correctly
* Conduct daily site inspections of common areas (both accessible by the public and those that are not) to ensure that any issues are picked up and resolved within a timely manner
* Monitor contractor/supplier performance and review RAMS and issue Permits to Work as appropriate
* Prompt response to emails from colleagues, tenants and client and prompt resolution of complaints received
* Conduct regular site inspections in line with MAPP procedures
* Ensure health and safety management systems are kept up to date, reports logged and actions dealt with
* Ensure invoices are processed in a timely manner
* Ensure compliance with MAPP KPI’s
* Weekly team meetings with the site team
* Setup and manage the budget for the site
* Assist in preparation of service charge reconciliation
* Produce quarterly report for the client
* Regular liaison with the contract managers to ensure that KPIs are being met and works are being conducted properly
* Ensure that all health and safety procedures are followed
* Regular liaison with the contract managers to ensure that KPIs are being met and works are being conducted properly
* Develop and improve environmental strategy to reduce energy consumption, maximise recycling and reduce waste to landfill
* Liaise with external consultants as necessary
* Ensure that all insurance inspections are carried out
* Ensure expenditure is managed within agreed budget
Values & Behaviour
* Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
* Self Management including showing initiative, being proactive and meeting deadlines
* Embracing Change including Technology
* Engaging with the Big Picture
* Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
* Achieving Results and Prioritise Work including attention to delivery to all stakeholders
* Innovative Solutions and Problem Solving
* Developing Self and Others and willing to Learn
* Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
* Strong written and verbal communications including report writing
Experience and Salary
Level of Experience / Certifications:
* Experience of working in a similar role
* Centre Manager experience required
* IOSH / NEBOSH desirable.
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£40,000 - £50,000 per annum, depending on experience.
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