Business Unit: COO, Risk Operations Salary Range: £32,800 - £41,000 per annum DOE red-hot benefits Location: UK Remote with quarterly attendance at a Hub Contract Type: Permanent full-time Our Team As the Economic Crime landscape continues to evolve with ongoing regulatory changes, this position is critical in ensuring compliance and operational excellence. You’ll be responsible for conducting thorough quality checks across all areas of our financial crime processes, helping to safeguard the integrity of our operations and uphold quality standards. You’ll play a key role in ensuring quality and compliance across customer risk assessments, transaction monitoring, and PEP and sanctions screening. This includes adhering to internal standard operating procedures and upholding regulatory requirements by applying subject matter expertise in financial crime. In addition, you’ll contribute to broader responsibilities typically handled by senior investigators, such as performance management, coaching, and staff development. You’ll work closely with the wider central functions team to support continuous improvement and operational excellence. What you’ll be doing • Conducting comprehensive quality checks across all areas of Financial Crime Operations to ensure compliance and operational integrity. • Upholding internal standard operating procedures and regulatory requirements through expert application of financial crime knowledge. • Ensuring quality and compliance in key areas including: • Customer risk assessments • Transaction monitoring • Politically Exposed Persons (PEP) and sanctions screening • Collaborating with the Central Functions team to drive continuous improvement and maintain high operational standards. • Supporting performance management initiatives by contributing to staff coaching and development. • Recognising and highlighting any trends and working with the financial crime training team to develop ongoing training needs. We need you to have • The ability to make informed decisions based on case data and internal processes. • Experience of working within a financial crime environment and demonstrable working knowledge of subject areas such as transaction monitoring, customer risk assessments and customer screening. • Positive, organised, and confident behaviours. • Strong verbal and writing communication skills, including conflict management and resolution, report creation and presentation, and delivering feedback to staff with different experience levels. • Excellent attention to detail with the ability to present findings in a clear and concise manner to senior stakeholders. • The ability to work autonomously with excellent time management skills. It’s a bonus if you have…but not essential • Relevant ICA qualification or willingness to work towards this. • Experience working in a Quality Control environment weather that be checking or assurance. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early, please ensure to submit your applications as soon as possible. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.