Job Summary
We are seeking an experienced and proactive Gastroenterology Office Manager to join our team at QEH. This is a pivotal role, offering the opportunity to make a real difference in the running of our gastroenterology services.
The ideal candidate will be confident in managing challenging situations, implementing change, and working autonomously, while ensuring all activities remain in line with Trust policies and procedures. You will be a key point of contact for staff, clinicians, and the Ops team, helping to ensure smooth day‑to‑day running of the office.
About You
* Confident decision‑maker, able to manage conflict and challenging situations.
* Strong organisational and leadership skills, able to work autonomously.
* Flexible and adaptable, with the ability to work across varied hours/days.
* Committed to maintaining compliance with Trust policies and procedures.
* Excellent communication and interpersonal skills.
What We Offer
* Full‑time role with flexibility to support work‑life balance.
* Opportunity to shape and improve the service across QEH.
* Supportive and collaborative working environment.
Key Responsibilities
* Oversee the administration and organisation of the gastroenterology office.
* Implement and manage changes to improve efficiency and patient care.
* Resolve conflicts and handle sensitive situations with professionalism.
* Work independently while adhering to Trust policies, procedures and guidelines.
* Support and liaise with clinical and administrative staff across multiple sites.
* Monitor and improve workflows, processes and booking systems.
Person Specification
Qualifications (Essential)
* Degree in Business Administration or relevant subject, or equivalent experience and training.
Experience (Essential)
* Experience in dealing with public/customer service.
* Experience in an administrative role with a proven track record of problem solving and managing a team.
* Experience managing complex diaries and prioritising conflicting appointments.
* Experience managing a team.
* High proficiency with Microsoft Office (Word, Excel, Outlook).
* Understanding when to escal te issues to the operational team.
* Experience working in a busy environment, exercising judgement and decision‑making skills.
Desirable
* Experience using IT systems.
* Experience working in healthcare.
* Medical secretarial experience or knowledge.
Additional Criteria (Essential)
* Excellent communication and customer care skills, both written and verbal, with sympathy and compassion.
* High keyboard/IT accuracy.
* Highly developed prioritisation skills.
* Coordination of meetings including transcription of minutes.
* Good time‑management skills.
* Professional handling of enquiries from staff, patients and visitors.
* Confidentiality and tact when dealing with all levels and sensitive information.
* Attention to detail in the presence of predictable interruptions.
* Ability to handle stressful situations and sensitive issues.
* Work under pressure while meeting deadlines and adapting to workload changes.
* Flexibility and teamwork to meet service needs.
* Confidence in dealing with people at all levels.
* Understanding of equality and diversity.
* Mature, open and flexible approach to work.
* Demonstrated care and compassion.
* Good interpersonal and organisational skills.
* Team player, conscientious, reliable, motivated and committed.
* Ability to travel to multiple sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
University Hospitals Birmingham NHS Foundation Trust
Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH
Website: https://www.uhb.nhs.uk/jobs.htm
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