Job Title: Account Manager
Location: 1x Berkshire, Reading & Newbury
1x Hampshire, Portsmouth & Southampton
Overview
To deliver the pre-agreed budgeted margin for the designated postcode area. To increase the number of trading accounts in the postcode area by achieving a pre-agreed new business target. To retain the existing customer base and grow the spend per account through category up-selling. To represent the company to the market and to represent the market to the company.
Main Duties
• Delivering your contribution of the depot gross margin.
• Manage the debt ledger for your area, including correct completion of company account forms and the timely collection of cash and cheques where appropriate.
• Delivering targets on drive brands with brand partners.
• Over-delivering on every aspect of customer service you can affect.
• To have the overriding responsibility, duty of care and management of your accounts from start to finish.
• Liaise effectively with all other departments, including telesales, credit control, sales support, distribution and administration.
• Organisation of technical installations on draught beer dispensing equipment.
• Consulting with customers to offer impartial advice on promotional activity to help them grow their businesses.
• Liaising with brand representatives currently operating in your area.
• To successfully promote our own brand products.
Knowledge and Experience:
• Excellent customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Good teamwork skills.
• Good communication and relationship-building skills.
• Good specialist knowledge of the drinks industry, products and the on-trade market preferred but not essential.
• WSET Level 2 preferred.
• Commercial experience in selling wine (on-trade preferred).
• Good track record in sales and meeting growth targets.
INDC