Housing Options Officer
Location: Catmose, Oakham, LE15 6HP
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 14.44 per hour
Job Ref: OR11553
Responsibilities
Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness.
Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers.
Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines.
Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework.
Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings.
Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork.
Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers.
Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions.
Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation.
Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed.
Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer.
Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully.
Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice.
Person Specification
Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance.
Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals.
Supports new initiatives and is open to trying different approaches.
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