Salary: £40,000 - 70,000 per year Requirements: Experience in IT support or similar roles Strong customer service skills Effective communication abilities Familiarity with incident management software Knowledge of IT policies and procedures Ability to work remotely and independently Understanding of access management requests Basic knowledge of IT hardware and software assets Responsibilities: Serve as the single point of contact for all supported IT services, responding to incidents and requests Deliver outstanding customer service by promptly answering calls and maintaining professionalism Proactively manage customer expectations through effective communication Log all incidents and requests accurately in the appropriate software Provide Tier 1 support in accordance with IT policies and procedures Resolve all owned incidents and requests in line with Service Level Agreements (SLA) Escalate incidents that require higher-level management input Facilitate access management requests to manage user access Assist in managing IT hardware and software assets Technologies: Hardware Support More: At Investigo, we are dedicated to making recruitment feel easy and are focused on your success since it aligns with our business goals. As part of The IN Group, we connect global talent with end-to-end solutions across six award-winning specialist brands. We prioritize a supportive and dynamic work environment where your contributions are valued. last updated 4 week of 2026