Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform.The role is a 12 month FTC, with hybrid working in Cardiff city Centre.
Responsibilities:
* Providing 1st and 2nd line support for Unit4 ERP system users across the organisation
* Troubleshooting functional and technical issues, escalating where appropriate
* Managing and resolving support tickets efficiently within SLA
* Working closely with Finance, HR, and other departments to support business processes
* Participating in system upgrades, testing, and patching activities
* Maintaining system documentation, user guides, and training materials
* Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client)
Essential skills:
* Previous experience supporting Unit4 ERP (formerly Agresso), ideally in a multi-functional environment
* Candidates must be security cleared, or have lived in the UK for the last 5 years to be eligible for Security Clearance.
* Strong problem-solving skills and attention to detail
* Excellent communication skills and ability to work with technical and non-technical stakeholders
* Understanding of finance or HR business processes is a plus
* Familiarity with tools such as SQL, Excelerator, or workflow configuration is advantageous
Role Details:
* £47,650 - £51,450 per year
* 12 month Fixed Term Contract
* An exceptionally generous pension scheme with a significant employer contribution (average 27%) and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits
* 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King's birthday. In addition, you'll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
* Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
* Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
* A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work
* Hybrid working - Cardiff based
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role. #J-18808-Ljbffr