Critical Facilities Maintenance Shift Lead
Overview
As the Critical Facilities Maintenance Shift Lead, you will be responsible for the shift patterns delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the ongoing management and development of NTT Data Centers. This role is site based at our Hemel Hempstead location. You will work on a continental 12 hour shift pattern, working days and nights.
What you will do
* Ensure that your shift team undertake all planned and reactive work allocated to them in the most effective and efficient manner by managing and controlling manpower and resources/materials on a day-to-day basis. This will include consulting with client and building users to ensure minimum inconvenience or disruption whilst maintenance work is in progress and being carried out
* Motivate, engage and drive a high-performance work environment
* Proactively manage individual and team performance by setting objectives and regularly reviewing objectives
* Work closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures
* First line escalation for incidents
* Manage the ticketing queues
* Manage specialist sub-contractors whilst on site ensuring that they comply with NTT rules and regulations e.g. undertaken induction, wear appropriate PPE, have good quality risk assessments and method statements, working safely whilst on site etc
* Ensure that sub-contractors perform to the requirements of the contract
* Administer sub-contractor work approvals and safe operation while repair or service is carried out on site
* Ensure there is continuous development of the site Emergency Operations Procedures and Standard Operating Procedures
What we are looking for
* Commitment to the delivery of excellent customer service
* Experience in facilities, operations or engineering; in a Data Center critical environment
* Working knowledge and understanding of engineering operations within Mission Critical Environments
* Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way
* Comprehensive mechanical engineering understanding
* LV Switching experience (HV an advantage)
* Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
* AP12 LV/ AP15 HV Authorised Person
* Full driving licence valid for use in the UK
* Undergo full security checks to BS7858:2019
We look forward to hearing from you!
Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow?
Join our team by submitting your application today!
London, England, United Kingdom
Hemel Hempstead, England, United Kingdom
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