Are you ready to take your hospitality career to the next level?
Firmdale Hotels is seeking a dynamic and passionate Deputy General Manager to
join our prestigious team at the Haymarket Hotel. This is a unique opportunity
to contribute to a highly successful and renowned hotel group, known for our
exceptional guest experiences and luxurious accommodations.
Firmdale Hotels is an award-winning hotel group with a portfolio of
boutique hotels in London and New York. We pride ourselves on our distinctive
style, attention to detail, and commitment to delivering outstanding service.
Each of our hotels offers a unique ambiance, blending contemporary design with
traditional comfort. At Firmdale, we believe in fostering a collaborative and
supportive work environment where our team members can thrive and grow.
As the Deputy General Manager at the Haymarket Hotel, you will play a
pivotal role in overseeing the entire operation of the hotel. Your
responsibilities will span across various departments including Events, Food
and Beverage, Front Office, Housekeeping, and the Kitchen. You will work
closely with the General Manager to ensure seamless service delivery and
exceptional guest satisfaction. This role requires a hands-on approach,
flexibility, and the ability to thrive in a fast-paced environment.
Responsibilities:
* Oversee daily hotel operations to ensure smooth and efficient
functioning.
* Manage profit and loss, revenue management, and cost control to achieve
financial targets.
* Build and maintain strong relationships with guests, ensuring their
needs are met and exceeded.
* Maintain staff welfare and foster a positive team environment.
* Ensure compliance with statutory and legal requirements including fire,
hygiene, health and safety, licensing, and employment law.
* Assist with recruitment, training, and employee relations to ensure the
team is motivated and performing at their best.
* Support the General Manager in key meetings and decision-making
processes, stepping in during their absence when needed.
What you Need:
* Previous experience as a Hotel Manager or Deputy General Manager in a
high-end operation.
* A proactive and hands-on approach to daily operations.
* Ability to work well under pressure and in a busy environment.
* Excellent customer service and communication skills.
* Genuine passion for the hospitality industry and a desire to drive the
hotel's success forward.
* Strong leadership and motivational skills.
* In-depth understanding of current hospitality trends and competitive
landscape.
What
We Offer:
* Competitive salary plus service charge to be discussed at venue.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.