Harrods Thatcham, England, United Kingdom
Overview
We are seeking an IT Service Desk Analyst to join our IT team. This role is primarily based at the Thatcham site and involves providing first-line technical support to users. The position operates on a shift-based rota, including some weekend and Bank Holiday coverage.
Responsibilities
* Provide technical support through multiple channels: face-to-face, email, phone, and the IT ticketing system
* Log and identify potential IT issues, prioritising tasks according to service-level agreements (SLAs)
* Perform device build and configuration in line with Harrods’ policies and standards
* Manage the transfer of IT assets between Harrods sites and third-party locations
* Ensure asset tracking and compliance with Harrods’ IT asset management policy
Shift Details
* You will work 5 out of 7 days, including weekends and occasional Bank Holidays (typically one weekend in five, on a rota).
* Weekday Shifts (Mon–Fri): 08:00–16:30 / 09:00–17:30 / 11:30–20:00 (rotated) / 20:00–08:00
* Saturday Shifts: 09:00–17:30 / 11:30–20:00 / 20:00–08:00
* Sunday Shifts: 09:00–17:30 / 10:00–18:30 / 20:00–08:00
About You / Qualifications
* Microsoft Certified Professional qualification (or equivalent)
* Strong stakeholder management and interpersonal skills
* Excellent written and verbal communication
* A proactive, customer-focused approach with a desire to build strong relationships across the IT team and wider Harrods business
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a friendly environment, opportunities for growth, and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
We value potential and individual strengths. If you can demonstrate the majority of the skills and experience to thrive in this role, we encourage you to apply. Harrods celebrates diverse backgrounds and experiences, and we welcome applicants from all cultures and walks of life.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn or follow us on social media.
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