Business & Administration Assistant Modern Apprentice
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Business & Administration Assistant Modern Apprentice
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Job Overview
Job purpose
We are a small Medical Practice near Lothian Road in Edinburgh City Centre. We have the opportunity to recruit a recent school or college leaver who is interested in learning about business, administration and the work involved working in a Doctors Surgery.
The successful candidate will be enrolled onto a Business and Administration Level 6 Modern Apprenticeship.
We are looking for someone to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the practice and to portray the practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
Main Duties And Responsibilities
* Greet patients and visitors to the practice.
* Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
* Ensure computerised appointment system is up-to-date.
* Respond and/or redirect all patient and visitor requests accordingly.
* Respond to patients or re-allocate patients to the clinicians via the eConsult Smart Inbox.
* Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
* Set-up of new patients on to the computer system.
* Produce repeat and previous acute prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
* Ensure correspondence, reports, results etc are filed electronically in correct patient record.
* Ensure reception and waiting areas are kept neat and tidy.
* Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
* Take patient details if completing an eConsult Lite form on their behalf, ensuring accurate notes are taken for the clinicians to effectively triage them.
* Undertake administration tasks as allocated.
* Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately – Ensure calls are going on to NHS at close of business each day.
* Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
* Check emails on a frequent daily basis and send email information as required.
* A Regularly check Daybook Tasks and Workflow to check all have been actioned and if necessary, help to action what is possible to do.
* Advise Health Board of deceased patients using Vision.
* Amalgamation of new patient records.
* Check fridge daily for lab specimens.
You will learn about data protection, storing and receiving data, diary management, how to use our IT and Database systems. You will also learn how to communicate in a busy office environment, how to manage your workload and customer service skills.
* National 5 Qualifications which should preferably include English.
* Good IT skills and able to use Microsoft packages including Excel, Word and Teams.
* Good communication skills.
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Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Government Administration
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