Field Motor Engineering | Davies | Hybrid Role
Lead. Influence. Drive Performance.
At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team. This is a fantastic opportunity for a strong leader who thrives in a fast‑paced, operational environment and is passionate about delivering excellence in customer and client outcomes.
You will be based 2 days per week in our Bolton Office.
What you’ll be doing
Leadership & Team Development
* Lead, coach, and motivate a high‑performing team
* Conduct regular 1:1s, reviews, and development planning
* Create a positive, supportive, and engaging team culture
* Act as a role model—bringing energy, accountability, and enthusiasm
* Ensure appropriate team resourcing and holiday coordination
Operational Excellence
* Deliver and maintain KPI and SLA performance targets
* Oversee route planning and inspection scheduling
* Ensure all activity aligns with client requirements and service standards
* Handle complex claims and high‑level escalations effectively
* Drive consistency, quality, and accuracy across all outputs
Stakeholder & Client Management
* Manage escalations from customers, insurers, and repairers
* Build and maintain strong client relationships
* Collaborate closely with account management teams
* Communicate confidently across phone and email channels
Performance, Reporting & Improvement
* Produce and analyse Management Information (MI) and reports
* Identify trends, risks, and opportunities for improvement
* Drive process optimisation within a structured, process‑led environment
* Ensure alignment between operational delivery and wider business strategy
Change & Governance
* Support and lead business change initiatives
* Clearly communicate change, ensuring team understanding and engagement
* Maintain compliance with Health & Safety and company policies
* Participate in Business Continuity Planning
What we’re looking for
Experience & Knowledge
* Proven experience in a Team Manager / leadership role
* Background in motor engineering, claims, or insurance operations
* Strong understanding of Audatex or similar estimating systems
* Experience working in a commercial, KPI‑driven environment
* Knowledge of process‑driven operations and optimisation
Skills & Attributes
* Exceptional leadership and people management skills
* Strong organisational and planning capability
* Confident communicator with excellent interpersonal skills
* Commercial awareness with strong numerical ability
* Skilled negotiator with sound decision‑making ability
* Resilient, adaptable, and solutions‑focused
* Ability to manage competing priorities in a fast‑paced environment
Benefits
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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