Full-time Start from first week of March Accommodation can be provided with an adjusted rent Key Responsibilities Guest Experience & Customer Service Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort Ensure smooth check-in and check-out processes Attend to guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments Deal with complaints or problems with a positive, solution-focused attitude Housekeeping & Cleaning Duties Perform full housekeeping services after guest check-out, including: Replacing linens and towels Emptying and sanitising bins Restocking toiletries in an orderly manner Vacuuming, sweeping, and mopping floors Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required) Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high-touch surfaces Spot cleaning as needed and rearranging rooms to standard Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces Prepare and maintain restaurant tables with strict attention to sanitation and presentation Maintain serving areas and ensure overall cleanliness and tidiness Laundry & Linen Management Inspect all linens and treat stains as required Operate washing machines and dryers, using correct cleaning agents Dry, iron, and fold laundry according to manufacturer recommendations Visually inspect laundry equipment and report maintenance issues Move, organize, and store linen in designated linen rooms across floors Security & Night Porter Duties Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas Perform hourly patrols of the building, including car parks and all entrances Ensure all front, back, and emergency doors are secure at all times Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity Prevent unauthorized access, intruders, or squatters Maintain the overall safety and security of the hotel during night shifts Carry out smoke tests and additional safety checks as required Operations, Administration & Technology Use the cleaning app to log tasks and upload photos of completed cleans Maintain accurate booking and payment records using Zeevou and in-house systems Understand and effectively use all relevant property technology Track and report recurring maintenance, cleanliness, or security issues to management Send reports to OE upon request Maintain inventory of cleaning and operational supplies and report replenishment needs Teamwork & Communication Collaborate closely with Property Manager, Maintenance Personnel, and Operations team Communicate regularly with the remote team via Discord Participate in weekly meetings Assist with hotel host duties, kitchen prep, stock checks, and Competencies Excellent communication and customer service skills Ability to work alone throughout the night Ability to work well under pressure Ability to use your initiative and to follow written/verbal instructions Knowledge of general health and safety procedures Recruitment Checks Authorisation to stay/work in the UK Basic DBS check ID Card and Proof of Address