Royal Voluntary Service has an opportunity available for a Senior Retail Customer Assistant to join our team at Frimley Park Hospital RVS Shop, Portsmouth Road, Camberley, Frimley, GU16 7UJ. You will join us on a f ull-time, p ermanent basis, and in return, you will receive a salary of £12.68 per hour (FTE £23,091 per anum). About the Senior Retail Customer Assistant role: To Supervise the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience. To Support the manager to deliver set KPI’s by directing ,developing & supervising a team to achieve set goals. Ensuring that all policy & procedures are followed at all times. Hours: 35 hours ( Monday to Friday 35hrs shift times between 06:00-19:30, usual shift times 06:00-13:30 12:00-19:30 with WEEKENDS on a rota Basis) Benefits 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks’ company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face sessions counselling included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society What you'll bring as our Senior Retail Customer Assistant Previous experience in a retail or cafe environment with experience of managing people Knowledge of EPOS systems would be advantageous. Knowledge and experience of general administrative processes. Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given Excellent communications skills Skilled at Organising, Delegating & Proritising Can remain calm & professional in fast paced environment The ability to deliver excellent customer service Experience with email and internet is required Enjoy working within a passionate team as well as working on your own on occasions Flexible to the needs of the business & can attend out of hours training if required At least two years supervisory experience At a minimum, two years experience in a retail or café environment At least two years cash handling experience Please refer to the role profile available to view on this vacancy for full details of this opportunity. If you feel have the skills and experience to become our Senior Retail Customer Assistant please click ‘ apply’ today, we’d love to hear from you! The closing date for this role is 15 JULY 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society.