Visitor Assistant – Lothenton Hall
Job title: Visitor Assistant – Lotherton Hall. Salary: £24,413 – £25,185 (Pro rata) plus weekend and bank holiday enhancements. Hours: 37. Contract: Permanent. Location: Lotherton Hall, Aberford, Leeds, LS25 3EB.
Role Overview
As a Visitor Assistant you’ll be passionate about history, have an appreciation for museum collections and be able to deliver excellent customer care. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About The Role
Your primary responsibility will be to provide a friendly, safe and accessible environment for our diverse range of visitors ensuring that they enjoy their visit learning about the site and collections.
You will actively participate in bringing the House to life through its stories so you need to enjoy interacting and engaging with the public. You will be responsible for ensuring that the house and collections are secure, clean, and presentable at all times. We require a flexible approach.
In addition, the role involves shop working and assisting with events and school visits. Experience of working in a retail, hospitality or learning environment would be useful.
Responsibilities
* Provide a friendly, safe and accessible environment for visitors.
* Engage with visitors and convey the House’s stories.
* Ensure the house and collections are secure, clean and presentable at all times.
* Assist with shop working, events and school visits.
* Carry out cash handling and retail duties.
* Support learning activities such as family workshops, school visits and guided tours.
* Participate in briefings and training to develop skills.
* Maintain health & safety standards and follow council policies.
Qualifications
* Good interpersonal and communication skills (written and verbal).
* Ability to work effectively as part of a team or alone without regular supervision.
* Experience of working in a customer facing role.
* Experience of cash handling and maintaining accurate financial and statistical records.
* Knowledge of good practice in visitor services.
* Knowledge of health & safety and equalities legislation.
* Committed to continuous improvement and learning.
What We Offer You
* A competitive salary and annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* Flexible and hybrid working arrangements subject to service requirements.
* A clear career pathway and continuing professional development opportunities.
* A range of staff benefits to boost wellbeing and make your money go further.
How To Apply
Please complete the online application form. Read our guidance for further advice on completing your application. If you have any queries or would like an informal chat about the role please contact Maya Harrison, Principal Keeper. Call 0113 378 0445 or email maya.harrison@leeds.gov.uk.
Equal Opportunities
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from women, carers, veterans, LGBT+, ethnically diverse, disabled and care experienced people.
Right to Work in the UK
This role is based in the UK. Candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement Scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your eligibility for sponsorship through the Skilled Worker visa route before applying. To be eligible for sponsorship you will usually need to be paid at least £41,700 per year or meet other eligibility criteria.
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