Job Description
Do you have experience in helpdesk environment and are willing to work for one of the biggest automotive manufacture brand?
MSX International has the job for you!
MSX International is looking for a Diagnostic Support Engineer to join our team, supporting dealers and technicians by resolving diagnostic issues effectively and efficiently.
The Role
As a Diagnostic Support Engineer, you will coordinate with dealership personnel at all levels to identify, investigate, and resolve diagnostic concerns. You will collaborate closely with the managed Diagnostic Helpdesk to understand and communicate issues reported by dealers, ensuring quick resolutions and providing detailed feedback.
Other of your responsibilities will include:
* Coordinate quick and effective fixes with the dealers/technicians
* Communicate with the managed Diagnostic Helpdesk to understand, communicate and feedback on issues being reported by dealers
* Investigate the vehicle remotely using Team Viewer
* Obtain support of further the Client's departments (Product Development, IT, Parts etc) as necessary in the resolution of Field issues
* Accurately document cases on tracking systems to record, monitor and report case progress, trends, and case load management
* Document root cause fixes in the Escalated case management Jira site
* The ability to engage at all levels in a clear and simple way, to ensure understanding of the specific issues
Qualifications
About you
This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.
Our ideal candidate will have:
* Engineering or automotive background focused on module programming
* Demonstrable knowledge of vehicle diagnostics and diagnostic tools (e.g. SBDO, PTS, FDRS and IDS Standard)
* Knowledge of GTAC, GCQIS, diagnostic session files and analysis of vehicle XML data
* Advanced skills to troubleshoot desktop/laptops, servers and networks
* Knowledge of vehicle data and back-end data systems IVS/ GVMS/VADR/FORCE/ORFIN etc
* Qualified to Senior/Master Technician (preferred)
* Customer oriented focus
* Strong problem-solving skills
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working pattern and location
* Permanent
* Hybrid, Colchester and Dunton (2 days in Colchester, 1 day in Dunton - Tuesday)
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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