Job Title: Cleaning Team Leader
Location: Bexhill (on-site)
Hours: Primarily 7am – 3pm but there is some degree of flexibility around this, plus you'll still need to be flexible a minimum of one day a week so that you can ensure you're spending time with all our cleaners that cover a variety of hours.
Welcome to Hastings Direct
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about – we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.
Role Overview
As our Cleaning Team Leader, you'll be a hands‑on people leader, responsible for overseeing and delivering high‑quality cleaning services across the Bexhill site. This role combines operational cleaning duties with leadership, coaching and performance management, ensuring colleagues are supported, capable and motivated to deliver consistently excellent workplace standards.
You'll actively contribute to a positive team culture, driving continuous improvement, and role‑model our departmental pillars of People, Safety, Service Excellence and Efficiency. As a key player within the wider Property Services Team, you'll help create a safe, welcoming and customer‑ready environment for colleagues and visitors.
Job details – you'll need to have demonstrable experience in:
Leading, motivating and inspiring the cleaning team to deliver consistent, high-quality standards and provide regular coaching, feedback and on-the-job training to build team capability
Carrying out hands-on cleaning tasks as part of the daily schedule, maintaining high standards throughout office areas, meeting rooms, washrooms etc. and ensure all rooms are cleaned, reset and prepared throughout the day
Ensuring the workplace environment is consistently safe, clean and customer ready and work collaboratively with the Facilities Manager, Security, Maintenance and other third party teams to support seamless service delivery
Promoting and enforcing all Health and Safety standards, including COSHH, manual handling and PPE and ensure all cleaning methodologies follow best practice
Supporting safety audits, inspections and compliance checks and maintaining accurate records, promptly escalating and risks, incidents or near-misses
Identifying opportunities to improve cleaning processes, safety, efficiency or sustainability across the team and wider department
Essential Skills/experience
Previous experience in a cleaning supervisory/team leader/senior cleaning role, ideally within a busy office environment
Strong understanding of cleaning products, techniques and standards
Demonstrable people leadership skills with the ability to coach, motivate and build engagement
Committed to delivering high standards and excellent customer experience
The interview process
Our Interview Process Involves The Below
Recruiter screening call
1st stage interview with hiring leader
There may be an informal 2nd stage interview on-site
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits: In addition to a competitive salary you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.