Time left to apply: End Date: August 19, 2025 (11 days left to apply)
Job Requisition ID: R0075923
Join us, be part of more.
We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers—one team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in communities. Here, you find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—we make it, store it, move it, sell it, and mend it.
About your team:
At British Gas, our mission is to sell it and mend it. We’ve powered the UK’s homes and businesses for over 200 years. We’re making the UK greener and more energy efficient, moving closer to Net Zero, using tech like thermostats, heat pumps, solar panels, and EV chargers to help customers reduce their carbon footprint.
Service Delivery Lead
Full-time or Part-time
About your team:
At British Gas Energy, our goal is to be Britain’s favourite energy supplier. We’re making the UK greener and more energy efficient, using innovative technology to help customers reduce their carbon footprint.
As our Service Delivery Lead, you’ll ensure IT services meet business expectations—translating technical solutions into meaningful outcomes while maintaining stability, reliability, and high performance. You’ll shape, monitor, and optimise service delivery, fostering a culture of collaboration, agility, and excellence.
Key Accountabilities:
* Lead end-to-end delivery of IT services aligned to SLAs and KPIs
* Monitor performance metrics and drive service improvements
* Act as the link between business, development, and IT operations to align goals
* Translate technical concepts for non-technical stakeholders
* Collaborate with Product Owners on ITSM processes (incident, problem, change, release)
* Identify opportunities to improve service reliability, efficiency, and user experience
* Promote a culture of learning, innovation, and proactive problem-solving
* Stay current with industry trends and frameworks (Agile, ITIL)
* Lead service transition and technology integration into BAU
* Manage escalations and risks, coordinating resolution efforts
* Support flexible working and occasional on-call duties
Requirements:
* Experience translating complex business needs into technical outcomes
* Familiarity with Agile methodologies and tools (JIRA, Azure DevOps)
* Knowledge of ITIL processes and service management
* Proficiency with monitoring tools and performance data interpretation
* Understanding of IT systems and software development lifecycle
* Strong stakeholder management and communication skills
* Passion for user-centred solutions and quality services
* Ability to guide virtual teams and maintain standards
* Analytical skills for drawing insights from data
Why apply?
We’re a people-focused company supporting diverse realities. Our total rewards offer flexibility to meet your needs and support your well-being. Discover more about why we’re a great place to work at this link.
If you’re energetic, passionate about sustainability, and eager to grow, join us to find your purpose where your voice matters, growth is non-negotiable, and your ambitions are our priority.
Help us help you. Share your information throughout our recruitment process to shape your journey.
We are Centrica
We’re a family of brands transforming how we power the planet, making, storing, moving, selling, and mending energy. United by purpose, we’re committed to a greener, fairer future powered by individuals like you.
Our Purpose
Through green products, smart energy solutions, and innovative approaches, we’re leading the energy transition. Our commitment extends beyond sustainability—creating positive change in communities. If you’re passionate about making a difference, you’ll find your why with us.
We seek diverse individuals to enrich our culture—celebrating differences, supporting flexibility, and fostering inclusion. We also prioritize fun and community, making us a great place to work.
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