Overview
Join to apply for the Account manager role at Seccl.
This range is provided by Seccl. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hybrid role with two to three days a week in our London or Edinburgh office.
About Seccl
Seccl is the Octopus-owned embedded investment platform that’s on a mission to help more people invest – and invest well. We’re B-Corp certified with strong product-market fit and early traction. We aim to transform an outdated industry for the better and continue to scale with Octopus Group, including Octopus Energy, Octopus Investments and Octopus Money. Check the Seccl website for the latest on our products and mission.
The role
We’re looking for an experienced Account manager to own key customer relationships, help clients unlock the full value of our technology, and deliver a world-class experience that supports their commercial ambitions. You’ll partner with your portfolio of customers at all levels of their organisation and be accountable for strengthening relationships, driving product adoption, and identifying growth opportunities for both clients and Seccl. You’ll also represent the customer voice internally to influence product direction and collaborate across teams to deliver a market-leading experience.
On a typical day you will…
* Own and lead a portfolio of strategic customer accounts, building trusted partnerships across all levels of the business
* Develop tailored account strategies to drive customer growth and meet commercial objectives
* Lead governance and service reviews, positioning Seccl as a long-term strategic partner
* Identify and progress commercial opportunities (renewals, upsell, cross-sell) with the wider commercial team
* Act as an escalation point for complex or sensitive issues, balancing customer empathy with commercial pragmatism
* Collaborate across product, customer support, launch and beyond to deliver a seamless, joined-up experience
* Capture and amplify customer feedback to influence Seccl’s roadmap
* Monitor performance against targets and manage risks while spotting opportunities for growth
This role’s for you if…
* You love building strong, trusted relationships with customers
* You’re commercially minded and accountable for growth and retention targets
* You’re curious about technology and its role in transforming financial services
* You can explain complex concepts clearly and help customers navigate change
* You’re collaborative, proactive and action-oriented
* You’re organised and detail-oriented, able to manage multiple priorities
* You have experience in financial services/fintech
This role isn’t for you if…
* You rely on top-down direction and don’t want to shape your progression
* You’re not comfortable in a fast-paced environment
* You struggle to follow through on ideas
* You don’t like change or ambiguity
What’s In It For You
We offer a generous mix of benefits, including:
* A salary between £65,000 and £75,000 — dependant on experience + reviewed annually
* 27 days holiday + bank holidays (some flexibility) + birthday day off + three days per year for Dependant leave
* Two volunteering days per year
* Length of service award – one month paid sabbatical at eight years
* 6% employer pension contribution and life assurance
* Private medical insurance with AXA Health
* Enhanced Parental leave
* MacBook and up to £500 home office setup budget
* £750 learning budget per person
* Option to work abroad for up to six weeks a year
* Health and wellbeing initiatives including therapy and mental health support
* Financial wellbeing tools including Octopus Money and share incentive plan
* Perkbox discounts; Cycle to Work and EV leasing options
* Culture focused on listening, inclusivity and experimentation
Our culture
We put people first, with a transparent and inclusive environment that encourages diverse thought and collaboration. Check our Glassdoor page for reviews and our LinkedIn for updates.
Interview process
Interviewing is a two-way process. Our interviews are conversational. Expect the following stages (following an initial chat with our Talent team):
* First stage – 45-minute competencies-based interview with the hiring manager and a team member
* Second stage – one-hour technical interview or assessment with the hiring manager and Customer director
* Final stage – 45-minute culture-based interview
We’ll close this role when we have enough applications for the next stage. Please apply promptly; you can expect to hear back within 1–2 weeks of applying.
We are an equal opportunity employer and values diversity. All applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity or disability status. If this sounds like your kind of role, we’d love to hear from you.
Compensation Range: £65K - £75K
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