Job Details
Role: Senior National Account Manager
Brand / Business Unit: B2B (Offline Retail)
Reporting to: B2B Sales Director
Location: Manchester, THG ICON 1, WA15 0AF (Hybrid)
Responsibilities
* Manage a dedicated portfolio of UK Grocery accounts, ensuring company profitability, customer satisfaction, and achievement of individual growth targets.
* Take full ownership for delivering key commercial objectives within assigned customer(s), aligning activities with the overall business strategy through proactive relationship management at multiple stakeholder levels.
* Continually assess the customer product mix to improve profitability (PPU), incorporating marketing initiatives such as complexity reduction and cost‑optimised product recommendations.
* Develop and maintain customer joint business plans where relevant, ensuring alignment with business priorities.
* Lead negotiations with buyers to secure optimal distribution levels and fixture space, prioritising the most profitable and high‑volume SKUs.
* Manage customer and internal relationships across multiple departments (commercial, technical, product development) to achieve results within a complex matrix environment.
* Maintain forecast accuracy in line with account targets, collaborating with the demand planner to implement changes that support CSL and stock targets, while feeding into the company’s financial planning cycle.
* Conduct annual reviews of customer account plans as part of the budgeting process for the upcoming year.
* Implement agreed promotional plans within defined trade investment budgets, evaluating effectiveness to ensure maximum ROI on promotional spend.
* Provide accurate rolling monthly sales forecasts to the business.
* Deliver and refine an accurate monthly demand plan.
Qualifications
* 5+ years of experience in Account Management within the Food & Beverage or Grocery Retail sector.
* Strong understanding of the UK retail landscape, with a proven track record of delivering commercial growth.
* Knowledge or genuine interest in sports nutrition, health, or wellness products.
* Excellent communication and presentation skills, with the ability to influence internal and external stakeholders.
* Strong analytical and problem‑solving abilities, with confidence in using data to drive decisions.
* Ability to manage multiple projects and priorities in a fast‑paced, dynamic environment.
* Collaborative and relationship‑focused, with experience building and maintaining key customer partnerships.
* A proactive, solutions‑oriented mindset with the drive to take ownership and lead initiatives.
Benefits
* Enhanced Leave: 25 days annual leave plus bank holidays; optional one‑off days for birthdays; enhanced maternity and paternity pay; up to 10 days compassionate leave; buy back up to 3 days each year; unlock 2 days volunteer leave after 12 months.
* Wellbeing Support: Access face‑to‑face and virtual appointments with an in‑house GP; access 24/7 Employee Assistance Programme (EAP) by Bupa; state‑of‑the‑art on‑site gym; access to on‑site physio.
* Other Perks: Salary sacrifice scheme for personal tech up to 12% savings; subsidised bus pass from Manchester City Centre to our ICON office; up to 50% staff discount on THG brands; on‑site staff shop; on‑site barber; referral bonus up to £1,000 after probation; anniversary gifts at 5 and 10 years of service.
EEO Statement
We are an equal opportunities employer.
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