Help Desk Operative job in Milton Keynes
Milton Keynes
Recruitment Solutions is recruiting on behalf of our client for a Help Desk Operative job in Milton Keynes. This position is focused on delivering an efficient and professional Help Desk service by responding promptly to incoming calls, queries, and associated administrative tasks while maintaining high standards of customer service and operational support.
The successful candidate will play an important role within the Help Desk team, ensuring all service requests are handled professionally and within agreed service level agreements (SLAs). This Help Desk Operative job in Milton Keynes requires excellent communication skills, strong attention to detail, and the ability to work effectively in a customer-facing environment.
Job summary
1. Milton Keynes
2. Temporary role
3. 12.21ph, 40 hours
About the role
The Help Desk Operative will respond promptly and professionally to all client calls and service requests, ensuring all work is completed within agreed SLAs. You will accurately capture and record all relevant information onto the Help Desk CAFM system, using effective questioning techniques to identify issues and provide excellent customer service at all times.
You will regularly monitor and review logged calls to ensure response and resolution times are achieved while keeping clients updated on progress throughout the process. Maintaining a clear understanding of contractual and service delivery requirements will also be important to ensure compliance with agreed standards.
The role involves remaining fully conversant with departmental and company policies, procedures, and processes through active participation in team briefings, training sessions, and reviews. You will build and maintain positive working relationships with engineering teams and contractor service providers to support effective communication and collaboration across the business.
Additional responsibilities include managing and monitoring third-party landlord tasks through to completion, escalating issues or seeking support where necessary. The successful candidate will also support the smooth day-to-day operation of the Help Desk by undertaking additional duties as requested by supervisors or management.
This Help Desk Operative job in Milton Keynes also encourages continuous improvement, with opportunities to identify enhancements to processes, procedures, and overall service efficiency.
About you
To be considered for this Help Desk Operative job in Milton Keynes, you should have a minimum of 12 months’ experience in a similar customer-facing role and a good understanding of Help Desk operations.
You will need strong customer service and communication skills, along with competent keyboard and data entry abilities. The role requires someone who can work accurately, manage multiple tasks efficiently, and maintain a professional approach when handling client queries and service requests.
A proactive attitude, attention to detail, and the ability to work collaboratively with internal teams and external service providers will support success in this Help Desk Operative position.