Keystream are working with a Public Sector organisation looking to build their Service Desk Team.As a Service Desk Analyst, you will be the first point of contact for all IT-related issues and requests. You will provide technical support to end-users, troubleshoot hardware and software problems, and ensure that all incidents and requests are resolved in a timely and efficient manner. Further details on this position are below: Contract Details: Onsite: 5 days p/week in North London Duration: 1 month intial contract (Will extend) Hours: 3.75 hours p/week Rate: £140 p/day Inside IR35 (Via an Umbrella Company) Key Responsibilities: Respond to and resolve IT service requests and incidents via phone, email, and ticketing system. Provide first-line support for hardware, software, and network issues. Escalate complex issues to higher-level support teams as necessary. Maintain accurate records of all incidents and service requests in the ticketing system. Assist with the setup and configuration of new hardware and software. Provide excellent customer service and maintain a high level of user satisfaction. Participate in IT projects and initiatives as required. Qualifications: Proven experience as a Service Desk Analyst or in a similar IT support role. Previous Public Sector expeirence Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications and networking concepts. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Relevant IT certifications (e.g., CompTIA A, ITIL) are a plus.