Join to apply for the Customer Service Coordinator role at Vistry Group.
We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry North Midlands, at our new office near Castle Donington (exact location to be confirmed). As our Customer Service Coordinator, you will liaise with customers, partners, technicians, and subcontractors to ensure timely completion of customer service cases within SLA. Your responsibilities include addressing customer concerns received by telephone or email, appointing contractors for snagging or defects, and ensuring issues are resolved efficiently.
What’s in it for you?
* Competitive salary and annual bonus
* Salary sacrifice car scheme
* Up to 33 days annual leave plus bank holidays, increasing with service
* 2 Volunteering days per year
* Private medical insurance
* Enhanced maternity, paternity, and adoption leave
* Competitive pension scheme
* Life assurance at 4x salary
* Share save and incentive schemes
* Employee rewards portal and more benefits
What we expect from you
* Behave in line with our values: Integrity, Caring, and Quality
* Experience in a fast-paced environment
* Proficiency in Microsoft Office, especially Excel and Outlook
* Ability to handle complaints and difficult situations
* Patience and calmness under pressure
* Good planning and organizational skills
* Problem-solving and decision-making skills
* Polite, tactful, and assertive attitude
* Excellent communication skills
* Teamwork skills
* Willingness to work as required to meet business needs
Desirable skills and qualifications
* 5 GCSEs including Maths & English
* Customer Service qualification
* Experience with residential house building or customer-facing roles
* Understanding of building regulations and legal obligations
* Good written English grammar
* Touch-typing ability
Role details
* Entry level
* Full-time
* Construction industry
Join us in making Vistry. We are committed to responsible development and creating sustainable communities. Recognized for our excellence, we are part of renowned brands like Bovis Homes, Linden Homes, and Countryside Homes, and are proud to be a top UK housebuilder with numerous awards.
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