Engagement and Referral Adviser (Suffolk)
Are you passionate about helping people take their first step towards meaningful employment? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!
We’re looking for an Expressions of Interest Adviser to join our dynamic team and play a key role in the success of the Connect to Work Programme. As an Expressions of Interest Adviser, you’ll be the first point of contact for individuals expressing interest in our programme. Your role will be pivotal in identifying and triaging incoming expressions of interest, conducting initial eligibility checks to ensure participants meet programme criteria, referring eligible participants to our dedicated Employment Specialists, and supporting the Partnership Manager in building and maintaining strong referral pipelines. You will develop relationships with external partners and community organisations to promote the programme and encourage referrals.
We’re seeking someone who is highly organised and detail-oriented, a confident communicator with excellent interpersonal skills, able to work collaboratively across teams and with external stakeholders, and passionate about making a difference in people’s lives.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future and will also allow us to learn from your unique experiences. Be proud to help our communities build back better, to ensure no one is left behind.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £26,000 to £28,000 p.a. (dependent on experience) with these great benefits:
* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
* Company Pension Scheme - 5% Employee 5% Employer
* Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
* Annual Pay Review
* Enhanced Maternity/Adoption and Paternity Pay Arrangements
* Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
* Refer a Friend Scheme
Interested? There’s an easy to apply route below to upload your CV. If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. What our people say.
Location: Suffolk
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 19 September 2025
Key Responsibilities
* Receive and manage incoming expressions of interest from individuals and referral partners.
* Conduct initial eligibility checks and triage assessments to determine suitability for the programme.
* Ensure timely and accurate handover of eligible referrals to Employment Specialists.
* Work closely with the Partnership Manager to identify and engage new referral sources.
* Support the development of referral pathways with local community organisations, health services, and other stakeholders.
* Maintain accurate records of referral activity and partner engagement.
* Provide clear, empathetic, and professional communication to potential participants and partners.
* Promote the Connect to Work Programme through outreach and engagement activities.
* Represent the programme at community events, job fairs, and networking opportunities as required.
* Maintain accurate and compliant records of all referrals and triage outcomes.
* Ensure data protection and safeguarding protocols are followed at all times.
* Contribute to internal reporting and performance monitoring as required.
Skills and Experience
* A good working knowledge of the local labour market in the specified geographical locations
* Experience of working with people with multiple and complex needs, in particular those with learning disabilities.
* Fully IT literate in using a range of Microsoft Office programmes, including 365 products and modern digital technologies (e.g., Microsoft Teams)
* Experience of working in a target-driven environment.
* Experience of delivering services to meet contractual and quality standards
* Knowledge of the employability industry and/or knowledge of the recruitment industry
* Understanding of Supported employment opportunities and associated frameworks (IPS/SEQF)
* Experience of working with people in advice and guidance environments
* Full driving license to enable deployment across a specified geographical area (region), when required
Additional Information
Seetec is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. We are committed to empowering people to better their lives, and we support individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, focusing on people’s strengths to raise aspirations and help them overcome barriers to work and develop the skills that employers are looking for. We open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us.
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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