Customer Services Advisor - Wrexham
Are you a people person with a passion for delivering excellent customer service.
After a very exciting takeover my client is rapidly expanding and looking for for a team of motivated Customer Services Advisors to join their dynamic team, supporting their business customers and helping them grow.
Key Responsibilities:
Be the first point of contact for business customers, handling account-related queries with professionalism.
Provide sales support and help onboard new accounts seamlessly.
Reactivate dormant accounts through proactive outbound calling.
Build and maintain strong relationships with prospects to generate new business opportunities.
Identify opportunities to promote products and services to existing customers.
Support customer retention by resolving issues efficiently and ensuring customer satisfaction.
Conduct follow-up calls to maintain engagement and encourage loyalty.
Develop a thorough understanding of our products and services to provide accurate information.
Maintain accurate and up-to-date records of all customer interactions and activities.
Share ideas, collaborate, and support colleagues in achieving team goals.
Ensure compliance with regulatory requirements.
Assist with administrative tasks as needed.
WhatThey Offer:
£25,000 basic
25 days holidays rising to 30 days over time, hybrid wor...