ABOUT US
Our mission is to become the car‑changing destination of choice. By combining technology, media, and deep automotive expertise we’ve turned how people buy, sell, advertise, and lease cars on its head. Starting as a simple reviews site, we now rank as one of the largest online car‑changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we acquired Autovia, creators of AutoExpress and Evo magazines, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350m.
BUSINESS INNOVATION AT CARWOW
Join us on a mission to transform how 300+ commercial and operations professionals work every day by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won’t just maintain a system – you’ll contribute to the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow.
YOUR MISSION
We’re looking for a Junior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you’ll help the end‑to‑end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams.
KEY RESPONSIBILITIES
* Act as first‑line support for Salesforce users, handling day‑to‑day questions, access requests, and minor issues, and escalating more complex problems with clear context and reproduction steps.
* Support the intake and triage of Salesforce change requests, helping capture requirements, define acceptance criteria, and maintain clear ticket updates.
* Maintain core Salesforce configuration across Sales Cloud and Service Cloud, including fields, page layouts, record types, validation rules, picklists, and basic permission structures (profiles, permission sets, roles) under guidance.
* Create and maintain reports, dashboards, and list views to support sales and operations reporting needs, and help users self‑serve through clear documentation.
* Own data quality routines: monitor data hygiene, assist with imports and updates, identify duplicates, and flag data issues and trends.
* Support user onboarding and adoption: contribute to enablement materials (how‑to guides, FAQs, release notes) and assist with training sessions for new joiners and existing teams.
* Assist UAT and release readiness for new features: coordinate testing feedback, log defects, validate fixes, and support post‑release checks.
* Implement small process improvements and basic automation using Flow and standard approvals, following team patterns and getting reviews for higher impact changes.
* Contribute to continuous improvement by documenting existing processes, highlighting technical debt, and suggesting pragmatic enhancements that reduce manual work.
KEY REQUIREMENTS
* 1–2+ years of Salesforce administration experience (or equivalent hands‑on experience) supporting business users.
* Comfortable with Salesforce fundamentals: objects, fields, page layouts, record types, validation rules, and permissions (profiles, permission sets, roles).
* Working knowledge of Salesforce reporting (reports, dashboards, list views) and the ability to translate stakeholder questions into useful outputs.
* Basic to intermediate experience with Salesforce Flow, with an understanding of safe change practices (testing, documentation, change control).
* Strong attention to detail and a structured approach to ticket handling, prioritisation, and stakeholder updates.
* Experience working with task and delivery tools (e.g., Asana, Jira, or similar) and following a support or agile workflow.
* Clear communicator who enjoys helping others and improving day‑to‑day ways of working.
BONUS POINTS
* Salesforce Administrator Certification (preferred) or actively working towards it.
* Exposure to data management practices (imports, deduplication, validation, field mapping).
* Familiarity with sandbox vs production ways of working and basic release processes.
* Awareness of integrations and data sync concepts (monitoring, field mapping issues), even if not building integrations.
INTERVIEW PROCESS
* Introductory call with our Talent team
* Technical interview with the hiring manager
* Case study interview
* Values interview
WHAT’S IN IT FOR YOU
* Competitive compensation package
* 28 days holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more
* Employee‑friendly share options
* Pension scheme via Royal London – up to 5% company contribution
* Vitality private healthcare insurance
* Life assurance – 4× annual salary
* Monthly coaching sessions with Spill – our mental wellbeing partner
* Inclusive parental, partner and shared parental leave including up to 20 weeks’ full pay maternity and shared parental leave, and 8 weeks’ full partner pay, as well as fertility treatment and pregnancy loss policies
* Bubble childcare support and discounted nanny fees for little ones
* ‘Work from abroad for a month’ annual scheme
* Generous learning and development budget
* £500 home office budget
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Location: London, England, United Kingdom
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