About the job :
As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded.
Your main responsibilities will be:
1. Providing the highest level of customer service and being proactive to customer needs
2. Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
3. Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
4. To Provide assistant to our vulnerable and disable passengers, providing reasonable adjustments and help to allow them to travel.
5. Carrying out routine maintenance and cleaning of ticket machines and IT equipment
6. Accurately completing all accountancy and other associated documentation
7. Maintaining TVMs at the station
You'll need to be:
8. Able to deliver exceptional front-line customer service
9. Able to understand customer requirements and expectations
10. A Self-starter with a can-do attitude
11. Confident when decision making
12. Able to remain calm yet directive in a crisis
13. Able to work to strict procedures
As a minimum, you will need to have:
14. The ability to work as part of a team or independently
15. Evidence of numerical ability
16. Attention to detail
17. Strong verbal and written communication skills
18. Customer Service Experience
Working pattern
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holiday working. The shifts are: 05:45 – 21:45. Your starting and finishing times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this.
Additional information
This role is for one year secondment and requires shift working including weekends and bank holidays.
Applicants successfully short listed will be invited to a competency based interview which will either take place w/c 5th January 2026.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.