A multinational IT managed service company is seeking a Customer Experience Director to oversee the Service Desk function. The role includes managing day-to-day operations and driving operational excellence while ensuring efficient delivery of IT support services. The ideal candidate will have 20+ years of experience in leadership roles, strong ITIL knowledge, and the ability to manage diverse teams. This position is based in the United Kingdom, specifically in Hatfield. #J-18808-Ljbffr