Overview
Set within 240 acres of stunning gardens, Wisley is open all year round and offers a variety of food outlets, from a busy restaurant to welcoming cafés. You'll be joining a friendly, hardworking team with a shared goal: delivering exceptional service to every visitor. As Restaurant Manager, you will take full responsibility for delivering exceptional food quality, service standards, and an outstanding guest experience, in line with Restaurant Associates' values and client expectations at RHS Garden Wisley. You will lead a customer-focused team to consistently deliver a premium dining experience. You will provide clear leadership through effective communication, coaching, and development, ensuring high standards across all areas. With full ownership of the restaurant's P&L, you will drive profitability, control costs, and maximise revenue. Using booking and reservation systems, you will manage capacity, optimise table planning, and ensure a seamless guest journey. You will also use guest feedback and performance data to support continuous improvement. Working closely with the wider team, including kitchen and senior management, you will ensure strong collaboration and contribute to initiatives that enhance the guest experience and overall business performance. Shifts will vary between Monday to Sunday. Successful candidates should be flexible and able to work evenings and weekends.
Qualifications
* Proven leadership experience in a high-volume or premium hospitality environment, with the ability to motivate, coach, and develop a high-performing team
* Strong commercial awareness with experience managing P&L, controlling costs, and driving revenue growth
* Confident in using booking and reservation systems to manage capacity, optimise service flow, and enhance the guest experience
* Excellent communication and organisational skills, with the ability to collaborate effectively with kitchen, senior management, and wider teams to deliver consistent results
Benefits
* 20 days annual leave plus bank holidays
* Free meals on duty
* Free on-site parking
* Exclusive travel discounts
* Access to wellness, mindfulness, and fitness classes
* Digital GP services for you and your family
* Up to 44% off cinema tickets
* Contributory pension scheme
* Career Pathways and MyLearning development programmes
Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds.
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