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Programme and operations manager

Swansea
The Mullany Fund
Operations manager
Posted: 10h ago
Offer description

Job Purpose

The Mullany Fund (TMF) is an award-winning South Wales charity focused on increasing social mobility through education. The role oversees the strategic direction and delivery of TMF’s bilingual e-mentoring programme, Together Making Futures, supporting disadvantaged young people (aged 14-19) in Wales. Responsibilities include managing programme operations, communications, stakeholder relationships, and administrative functions to ensure impactful mentoring and sustained engagement.

Key Responsibilities

* Lead and manage the e-mentoring programme, including strategic planning, financial oversight, and reporting to trustees and donors.
* Oversee and deliver e-mentoring sessions, Insight talks, and Future Routes programme.
* Maintain and develop relationships with education providers, mentors, mentees, business, industry, and university partners.
* Manage communications with stakeholders, including day-to-day queries, press requests, and public relations.
* Administer mentor and mentee registrations, DBS checks, and database management.
* Develop and deliver weekly themes, messages, and training materials.
* Monitor and evaluate programme outcomes, including quantitative and qualitative data collection.
* Support recruitment and engagement of mentors and mentees.
* Develop TMF’s social media and digital presence.
* Ensure safeguarding, health and safety, and equal opportunities policies are upheld.
* Contribute to fundraising, grant applications, and sustainability strategies.
* Organise trustee meetings, facilitate action points, and maintain project documentation.
* Undertake other duties as required to support the charity’s mission.

Essential Qualifications & Experience

* GCSEs (or equivalent) in Maths and English; A Levels and Degree (or equivalent).
* Experience in project management, education sector, and monitoring/evaluation.
* Strong organisational, written, and oral communication skills.
* Ability to work independently and as part of a team.
* Computer literacy (Excel, Word, Outlook).
* Commitment to confidentiality, equal opportunities, and professional standards.
* Ability to work flexibly and prioritise competing demands.
* Enhanced DBS check required for working with young people under 18.
* Driver’s license

Desirable

* Ability to communicate in through the medium of Welsh.
* Experience with databases, widening participation initiatives, presentations, and developing programmes.
* Project Management qualification (e.g., Prince 2 Practitioner).

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