Role: Works Supervisor – Traffic Management
Position: Permanent
Location: Based in Durham Office
Wage: Negotiable depending on experience and qualifications
Car: Company vehicle with fuel card
Holidays: 21 days annual leave + bank holidays
Role Description
Reporting directly to the DTMS Operations and Works Manager's, Dutton TM's Works Supervisor will be assisting the coordination of the day-to-day on-site delivery of the Traffic Management Services within the business.
It is the Works Supervisors responsibility to ensure that that Traffic Management operations are undertaken in a safe, efficient and customer focused manner at all times and that Dutton TM's Clients and customers receive a consistent and satisfactory level of service.
The Works Supervisor will ensure that operations are safely delivered in line with compliance & budgetary measures and wherever possible seeking to improve the efficiency of our operations.
Key Measures
· Supervision of Vehicle Management Systems
· Day to day supervision of company TM Operations
· Organising Teams in line with NHSS competency levels & ratio's.
· Assessing & allocating required resource levels for upcoming jobs, while bearing in mind any commercial impact.
· Site Meetings
· Day to day supervision of Yard – TM Vehicles & Plant
· Compile data for company KPI's.
· Input on Works Management System.
· Operational & Yard duties where required, helping to ensure our client's needs are met.
· Daily coordination between works diary, client & operatives of progress & changes of the work stack (live & future works).
· A proactive approach to optimising processes within the role.
· Assistance with approving holidays, timesheets & 3rd party labour invoices while checking for discrepancies.
· Complete final checks of Permits & Licences.
· Ensure Adherence of Permits & Licences.
· Complete Admin tasks in relation to the works tracker & diary
· Site Audits & Inspections
Key Competencies
Leadership - Gives timely and specific feedback on what has been done well and where there is room for improvement. Encourages and seeks out feedback and makes positive improvements regardless of how the feedback was given. Recognises potential in others and develops them accordingly. Delegates to develop the skills of others.
Health, Safety & Environment - The ability to assess the impact our operations have on Health & Safety matters. Thorough knowledge of H & S policies and procedures.
Customer Focus - Act as role model in personal approach to customer focus. Takes time to establish underlying needs of customers beyond those initially expressed. Organises processes around the customer, taking account of complex and sensitive issues to meet their needs. Captures customer feedback and communicates ideas and information to appropriate people.
Embracing Change - Promotes a learning culture, committed to continuous improvement and development. Constantly reviews contract objectives to ensure they support DTMS's long term strategic objectives.
Commercial - Understanding of the economics of the client, delivery partners and our business.
Team's Development - Delegation of responsibility, measurement of performance and delivering performance feedback to ensure quality results and enhanced individual performance.
Communication - The ability to communicate with all levels of staff and to exchange appropriate information to relevant staff.
Influencing skills - The ability to make persuasive presentation of ideas of facts and to convince others to gain agreement or acceptance of proposals.
Performance Supervision - Achieves results through effective performance supervision of self and supervision of others. Demonstrates integrity, fairness and consistency in decision making. Encourages continuous improvement. Plans ahead and is able to spot opportunities to develop new processes and techniques to meet contract needs.
Operational Understanding - comprehensive experience and understanding in accordance with the role being undertaken to deliver contractual commitments, operational and safety requirements.
Core Responsibilities
· Manage performance of their defined area. Supervision of all proactive and reactive operations.
· Provide the necessary data to enable line managers to interpret management information in order to monitor performance.
· Ensure and improve the delivery of service excellence across the account through maximising efficiency and effectiveness, actively sharing best practice and seeking opportunities for profit improvement.
· Ensure compliance to company and contract HSEQ policies and procedures.
· Conduct operational audits.
· Ensure efficient supervision of resources, employees, fleet and suppliers.
· Support and implement a culture of customer centricity.
· Collaboration and teamwork with DTMS's Management team to ensure effective delivery.
· Provide feedback in relation to operational staffs' training and development.
· Monitor stock levels.
· Monitor operational performance on the contract in line with KPIs and identify potential areas and methods of improvement.
· Assist in long term resource planning to ensure seasonal fluctuations in volumes are handled appropriately with minimal variation in the delivery team.
· Supervise both DLO and subcontracted resource.
· Responsible for timely and compliance submission and review of Timesheets.
· Supervision of any vehicle and plant damages.
Experience & Qualifications
· 1 years' experience of TM Operations (preferred)
· M7 NHSS 12D Client officer (preferred)
· NHSS 12AB Traffic Safety and Control officer (not essential)
· Management / Supervisory experience (preferred)
Personal Attributes
· Strong management & leadership skills
· Pragmatic approach to problem solving
· Excellent communicator
· Excellent people skills
· Excellent role model
· Success Driven
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
NOTE: Immigration, Asylum and Nationality Legislation makes it an offence to employ anyone who does not have permission to be in or work in the UK. As such and to avoid making assumptions about such permission, we ask all interviewees to confirm Nationality and if not a British Citizen, to provide evidence of eligibility to work in the UK.
For any applicants interested in the above position should apply via attaching both a CV and cover letter.
Job Types: Full-time, Permanent
Pay: £33,306.00-£39,988.00 per year
Application question(s):
* Do you hold a full UK drivers License with a maximum of 6 points and no previous bans?
* Do you hold valid Lantra 12D or 12AB qualifications?
* If you were appointed as Depot Supervisor, what impact or contributions would you expect to have made within your first 12 months in the role?
* Can you describe your experience of leading a team?
* Describe a time when you identified and fixed an operational bottleneck (e.g. an additional TM installation lands at 4.30pm for the following morning which requires more resource then available - provide examples both in relation to equipment or operatives available)
* Describe a time when you had to make a difficult decision under pressure. What was your approach?
* How comfortable are you using technology to track KPIs and performance metrics?
* Tell us about a process improvement you initiated. What was the result?
* How do you monitor conformance of TM equipment and subsequent damages?
* How do you ensure the output of your teams installations are compliant to industry standards and health and safety regulations?
Work Location: On the road