Location: Galashiels Area Office Paton Street Galashiels Selkirkshire, TD1 3AS
Salary: £23,280.40 - £24,521.40 per year pro rata
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Grade: 4A
Hours: 35
1 x Paton Street, Galashiels - Social Work Locality Office - temporary basis until 30 th May 2026
1 x Langlee Centre, Galashiels - Children and Families Duty Team - temporary basis until 28 th March 2026
**Please read future details as both jobs are very similar but differ slightly**
Role Purpose
Galashiels Paton Street Position
The Galashiels Locality Teams (Eildon CYP/Central SCH) are excited to offer an opening for a Business Support Assistant - Grade 4A on a full-time, temporary basis until 30th May 2026. This is an incredible opportunity for someone who is looking for a challenge where no two days are the same. Whether you're currently a Grade 4 looking to broaden your skillset or an MA graduate ready to take the next step in your career, this role is perfect for you. As a Business Support Assistant, you'll be at the heart of the action, providing essential support to both Children's and Adult Services. Your day-to-day tasks will include answering phones, dealing with customer enquiries, recording information on the Mosaic client database, processing Police Concern forms, handling financial transactions for Corporate Appointee clients, and more. You'll also arrange, attend, and take minutes for meetings, playing a key role in guiding staff. You'll be working with a fantastic team of around eight colleagues in a hybrid manner, both from home and the office. This role will allow you to use your existing skills and bring fresh ideas to the team. Some of the valuable skills you'll learn include: • Being the first point of contact with the public. • Managing letters and print to post • Creating spreadsheets • Using the Mosaic client database • Online banking for corporate appointee clients.
Children and Families Duty Team Position
The Children & Families Duty Admin Team are excited to offer an opening for a Business Support Assistant – Grade 4A on a full-time, temporary basis until 28 th March 2026. This is a fantastic opportunity for someone who is looking for a challenge working in a fast-paced environment where no two days are the same. As a Business Support Assistant, you’ll provide administration support to the Team Leaders, Senior Social Workers, Social Workers and Social Work Assistants in the Children & Families Duty Team and work closely with partner agencies such as Education, Police and Health. Your day-to-day tasks will include answering phones, dealing with customer enquiries, recording information on the Mosaic client database, processing Police Concern forms and inter-agency referrals. You’ll also arrange and minute a variety of meetings. You’ll be working alongside five colleagues and will be office based initially and on completion of training will work in a hybrid manner both from home and in the office.
If you're ready to bring your enthusiasm and expertise to a supportive and dynamic team, we can't wait to hear from you!
Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English
Informal Enquiries
Paton Street Locality Team -
Informal enquiries may be made to Robyne Fortune-Smith by telephone on 01835 824000 Extn 8655 or by email at RFSmith@scotborders.gov.uk .
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
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