Customer Services Administrator – Maternity Cover
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A Little Bit About The Role ….
We have an opportunity for a temporary assignment to provide maternity cover for a Customer Services Administrator. This is a temporary role which is likely to last 12 to 15 months.
Key responsibilities
* Receiving customer Purchase Orders and processing into Sales Orders
* Liaison with Planning and Warehouse on product availability.
* Liaison with 4PL to book transport for Sales Orders.
* Completion of Customs Entries.
* Application for and processing of necessary external documentation (e.g. Certificate of Origin, Phytosanitary Certificates).
* Preparing and issuing customer final documentation.
* Communication with customers on order/delivery progress.
* Handle enquiries from customers, agents and distributors.
* Raise and progress customer Complaints in liaison with Customer Complaints Lead.
* Proactively assist other members of the team.
* Cover for team members during annual leave / sickness absence.
* Handle sales data by customer for Sales Managers.
* Support with sales quotations logistics cost recovery charging.
Key Skills Required
* Thrive on working in a busy office environment with a key focus on customer service.
* A confident and proactive communicator via telephone and e‑mail.
* A good team player.
* Flexible and adaptable to meet the demands of this busy role.
* Friendly and professional.
* Well organised and can work efficiently to meet deadlines.
* Computer literacy with SAP experience and export are preferential.
* Experience of export shipping documentation would be desirable but not essential.
Key Behaviours And Competencies
* Team Collaboration: Actively contributes to team working and cooperates with others, fostering a collaborative environment.
* Task Management: Ensures tasks and activities stay on track by promptly raising any issues or concerns.
* Problem Identification and Escalation: Identifies problems and opportunities and escalates them to the appropriate channels for resolution.
* Alignment with Company Values: Demonstrates adherence to the company's values and aligns their actions and behaviours. xlqdzyr
* Respectful and Welcoming: Promotes a welcoming environment, treating everyone equally, fairly, and with respect.
* Proactive and Positive Attitude: Exhibits a proactive, positive, and can-do attitude towards tasks and challenges.
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