Travel After Sales Consultant
Base Salary £25,000 + Great Benefits
Hybrid - Birmingham
Our client is a well renowned tour operator who specialise in adventure and activity-based holidays.
Due to continued growth, they are now recruiting for a Travel After Sales Executive who can in contribute to the smooth-running of the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.
This role requires previous experience within the travel industry in a similar based role within Customer services, operations, administration or support.
The role is based on a hybrid basis - Birmingham
Travel After Sales Executive Responsibilities:
Answer incoming customer phone calls and take appropriate action for each call
Answer incoming customer emails and take appropriate action for each email
Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance
Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements
Travel After Sales Executive Experience Required:
Previous, customer services, operations or support experience within the travel industry is essential
Excellent interpersonal communication skills;
High level of professionalism;
Ability to multi task in a fast-paced environment
Attention to detail
Travel After Sales Executive Salary and Benefits
Base Salary £25,000 (negotiable based on experience)
22 days annual leave
Travel discounts
Hybrid working
Pension
To apply for this Travel After Sales Executive role, please email your CV and a member of the team will be in contact to discuss the opportunity