One of the largest medical technology companies in the world has an exciting vacancy for a Afrikaans speaker to join their customer support team in Watford. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home).
Your responsibilities will include:
* Delivering exceptional customer service and product support via telephone and email across the Afrikaans speaking market.
* Demonstrating empathy, patience, and resilience while assisting customers safely.
* Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
* Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.
About you:
To succeed in this role, you should have a customer-focused approach and be fluent in both Afrikaans and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Afrikaans speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, y...