Role: Service Desk Analyst
Location: Chester, UK
Mode: Hybrid
Type: Contract
Job Description:
* Work as part of the Shift system on the IT Service Desk
* Receives and handles requests for service, following agreed procedures.
* 1st line support: troubleshooting of IT-related problems
* Promptly allocates calls as appropriate.
* Logs incidents and service requests and maintains relevant records:
* Identifies and classifies incident types and service interruptions
* Records incidents cataloging them by symptom and resolution
* Monitoring queues and assigning tickets to appropriate resources for troubleshooting and ticket resolution.
* Monitoring queues to ensure SLAs are maintained.
* Assigning the tickets which are out of scope to the Service Desk/Other Teams
* Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Job Type: Fixed term contract
Contract length: 6 months
Pay: £100.00-£150.00 per day
Experience:
* IT Service Desk: 1 year (required)
Language:
* French (required)
* Italian (required)
* Portuguese (required)