Customer Communications Manager
Job Description
We are seeking a Customer Communications Outcomes Manager to manage a new team responsible for ensuring that customer facing communications across all channels, and at each touch point, meet our customers’ needs. The team will work closely with different stakeholders across the business to develop product and customer communications to agreed standards that are clear and understandable, aligning with our commitment to Consumer Duty. This role will take ownership of the framework for monitoring the effectiveness of communications and testing customer understanding.
Responsibilities
Take ownership of MISL’s framework for monitoring and testing customer understanding, including overall responsibility for the communications change process and repository.
Build relationships with stakeholders from different business areas, ensure they have a good understanding of the framework and their role within it.
Continuously monitor and assess the framework and related processes for efficiency and effectiveness. Present ideas to develop and improve.
Build and lead a new customer communications team, providing guidance, support and mentorship to ensure high performance and delivery of the team’s objectives.
Collaborate with key stakeholders across departments to understand customer communication needs, be a point of contact for projects that involve communication...