Role
We are looking to appoint an Operations Director to take ownership of day-to-day operations, performance, and continuous improvement across the business.
* Own the full delivery lifecycle from order through installation, onboarding, and live customer operation, ensuring a high-quality experience at scale.
* Ensure customers go live on time with a consistent, high quality experience.
* Build a scalable and repeatable installation and onboarding model.
* Lead supply chain and logistics, including partner performance and supplier management.
* Drive delivery speed, cost control, and operational reliability.
* Own customer support performance, improving response times, resolution quality, and overall experience.
* Proactively resolve issues and embed continuous improvement.
* Build operational systems, dashboards, and key performance indicators to drive visibility and decision-making.
* Lead and develop teams across support, onboarding, and delivery with clear accountability.
* Work closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations.
Candidate
We are looking for a proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity.
* Experience as an Operations Manager/Director, or similar senior role.
* Strong track record in multi-site logistics or service-led environments.
* Experience building and scaling operational processes and infrastructure.
* Experience in software and hardware enabled businesses is desirable but not essential.
* Experience scaling operations internationally.
* Excellent written and verbal skills.
In return
* Salary up to £80,000 + Bonus.
* Pivotal leadership role in a high growth, scaling business.
* Direct impact on company performance and customer success.
* Fast paced, ambitious environment where execution is valued.
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