Huntswood Is Looking For Collections Agents, Ideally With Secured Collections Experience, To Join One Of Our Existing Clients For a Long-term Contract. You Will Be Supporting Our Client, Dealing With Outbound And Inbound Calls From Customers Who Are In Financial Difficulty And Coming Up With a Resolution That Works For The Customer And The Bank To Recoup Monies Owed.Shift Pattern
* Shifts are between 8am and 8pm on a rotational basis, requiring 1 in 3 Saturdays.
* Two 'late' shifts per week - a noon to 8pm and 11am to 7pm
* Two 'day' shifts per week starting at 8.30am / 9am or 9.30am / 10am
* If working a Saturday, the non-working day is Tuesday or Wednesday
Skills Required
* Collections experience is essential, ideally secured collections experience
* Exceptional attention to detail
* Ability to navigate through a number of in-house databases
* Good MS Office skills, particularly MS Word
* Strong numeracy and written communication skills
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
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Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
"It's not just about what we do, but the way we do it. And it's our values that make us special."*