Are you a visionary leader with a passion for transformation? Join us as our Transformative Programme Lead on a Permanent/Fixed Term Contract and spearhead a multi-year change programme that will redefine how we serve our customers.
This is your opportunity to drive innovation, embed a customer-first culture, and make a lasting impact across our organisation. You'll lead a major multi-year change programme, shaping the future of our customer service. You will oversee the delivery of a new operating model, drive digital and system improvements, and ensure seamless transformation across multiple business divisions.
What you will be doing as our Transformative Programme Lead: you’ll coordinate workstreams, align commercial and operational initiatives, and keep our people engaged while embedding a customer-first culture. This is your chance to deliver lasting impact at scale, improving performance and satisfaction for both colleagues and customers.
Key accountabilities
* Lead large-scale, multi-divisional change programmes, covering people, systems, and operating models.
* Oversee a portfolio of initiatives, ensuring delivery to budget, compliance standards, and customer needs.
* Coordinate and support workstream leads, keeping programmes on track while maintaining business continuity.
* Provide strategic advice and data-led insights to senior stakeholders on critical decisions.
* Plan and allocate resources effectively, motivating teams and stakeholders to deliver change.
* Build readiness for change, embedding new ways of working and a customer-first culture.
What you should bring to the role
To thrive in this role, the essential criteria you’ll need are:
* Proven track record of delivering large-scale transformation programmes with measurable outcomes.
* Skilled at operating, leading and influencing effectively within complex matrix organisations.
* Experienced in applying RAID management methodologies to ensure robust risk and issue control.
* Adept at preparing and delivering concise, insightful communications tailored to diverse stakeholder groups.
* Experienced in leading digital initiatives, including systemic changes, developments and major change programmes.
* Highly analytical with an evidence-based approach, providing clear recommendations and strategic direction.
* Committed to values-driven leadership, demonstrating collaboration and inclusive ways of working.
* Resilient and delivery-focused, with the ability to achieve results at pace and overcome resistance.
What’s in it for you?
* A Competitive starting salary of £80,000 and up to £120,000 per annum, depending on skills and experience.
* 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
* Car Allowance.
* Annual Bonus.
* Generous Pension Scheme through AON.
* Private Medical Health Care.
* Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know.
#J-18808-Ljbffr