Overview
Come and make a difference at Karbon as an Operations Team Manager
About The Role
We’re looking to appoint two suitably qualified and experienced individuals to undertake the role of Operations Team Manager within the Responsive Repairs team. One role is permanent and one role is fixed term for 12 months. The successful candidates will lead a team of multi-disciplined individuals in delivering an efficient repairs service within our occupied properties.
About You
We’re looking for an experienced Operations Team Manager to join and support our Responsive Repairs team in managing an already excellent maintenance service, delivered to our customers in a way that promotes high levels of customer focus, performance, safety, and quality, with a strong emphasis on innovation, forward thinking and continuous improvement.
The successful applicant should have a thorough understanding of building and maintenance practices in a social housing environment. They must possess the knowledge and experience necessary to manage a multi-disciplined team of in-house trade colleagues, supported by approved subcontractors to undertake repair and maintenance tasks in a fast moving and dynamic working environment.
They must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management and organisational skills. They should be highly organised, capable of working to tight deadlines, achieving KPIs and targets in accordance with budget constraints. A full UK driving licence is essential.
Working With Us
The permanent vacancy is within our Responsive Repairs Team – South Area, which covers County Durham, Darlington, and Hartlepool. The fixed-term vacancy is within our Responsive Repairs Team – North Area, covering Northumberland, Newcastle upon Tyne, North Tyneside, and South Tyneside. Applications are welcomed from across the Northeast, as our properties are located throughout the region.
If you require further information about the role, please contact:
Ryan Davison – Responsive Repairs Manager
Ryan.Davison@karbonhomes.co.uk or 07841 00178
Julie Carter – Responsive Repairs Manager
Julie.Carter@karbonhomes.co.uk or 07841 000178
Key Details
* Operations Team Manager (Responsive Repairs) – 1 Permanent role and 1 Fixed Term for 12 months
* Salary: £47,535 per annum
* £657 flexible pot (which can be used for salary top-up)
* Location: Newburn or Greengates
* 37 Hours per week
* Karbon car payment of £2,405 per annum (own car to be used)
* Participation in the management of our out of hours service, which includes additional standby payments
We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you7re applying for. The role you7re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
* 26 days annual leave (rising to 31 after 3 years)
* Birthday leave
* Occupational pension
* Health cash plan
* Flexible benefits pot
* Access to funding for qualifications, conferences, and learning events
Ready To Apply?
If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/
We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.
Key Dates
Closing date for applications
Tuesday 19 May 2026. We may close the advert early if we receive a high volume of strong applications—so don’t wait too long to apply!
Interview date
TBC.
We’re Inclusive
We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk
A Note for Recruitment Agencies
We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding—we’ve got this covered!
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