Lead User Researcher – UK Wide (Excluding London)
Up to £95,000 – Permanent
We’re looking for a Lead User Researcher to join a high-impact, public sector-focused team. This is a senior, hands-on role where you’ll drive research strategy, mentor other researchers, and ensure user insights directly shape critical government and healthcare services.
If you come from a consulting background, are SC-cleared, and thrive in fast-paced, high-responsibility environments, this role gives you the chance to make a real impact.
What you’ll be doing
* Lead and manage complex user research programmes across multiple public sector projects
* Translate user insights into actionable guidance for design and delivery teams
* Mentor and coach junior researchers, shaping capability across the practice
* Influence stakeholders at all levels, ensuring evidence-based decisions guide service design
* Drive best practice in user research, advocating for inclusive, accessible, and ethical design
* Work across delivery phases: discovery, alpha, beta, and live, ensuring research has real-world impact
Experience required
* Strong consulting experience delivering user research in public sector, government, or healthcare
* Proven ability to lead research teams and deliver actionable insights at scale
* Deep understanding of user-centred design principles and research methodologies
* SC clearance (or eligible to obtain)
* Excellent communication and stakeholder management skills
Nice to have
* Knowledge of UK Government Service Standard and GDS practices
* Experience in service design or digital transformation consulting
* Active involvement in design/research communities (mentoring, speaking, thought leadership)
Why this is different
* Work on high-impact public services that affect millions
* Shape the future of user research capability and practice in the public sector
* Lead a team of talented researchers in a collaborative, mission-driven environment
* Flexible UK-wide working (except London) with supportive benefits
* Opportunity to make your mark on government and healthcare services across the country
? We’re looking for leaders who combine consulting experience, public sector knowledge, and hands-on research capability to deliver measurable impact.
To explore this opportunity, get in touch directly.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/08/2025 by JR United Kingdom
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