Service Contracts Administrator
* Location: Borehamwood
* Job Type: Full-time, Mon-Thurs, 9am-5.30pm, Fri 9am-4.30pm (37.5)
* Salary: £28,000-£33,000 (STE)
Our client is seeking a dynamic and highly organised Service Contracts Administrator to join our growing Service Division. This key client-facing role is central to the management, delivery, and renewal of our service contracts, offering clear potential to develop into a broader service contracts coordination and management position.
Day-to-day of the role:
* Take ownership of the day-to-day administration and coordination of our service contract portfolio.
* Act as the primary point of contact for customers with service contracts.
* Manage service contract records, documentation, and annual renewals.
* Coordinate contracted service activities with Service Engineers and Project Engineers, including support on larger and more complex plant.
* Plan and track contracted service visits to ensure contractual obligations are met.
* Manage service orders and support service administration processes.
* Liaise with Finance, Field Service, Projects, and Commercial teams.
* Provide cover for the Service Desk and support the wider Service Administration function.
Required Skills & Qualifications:
* Strong administration experience, ideally within service, engineering, or technical sectors.
* Excellent written and verbal communication skills.
* Ability to manage multiple contracts, priorities, and deadlines.
* Confidence dealing directly with customers and engineers.
* Strong IT skills, including proficiency in Microsoft Outlook, Word, and Excel.
* Experience using CRM or service management systems; Salesforce experience would be a strong advantage.
* Experience with service contracts, planned maintenance, or service coordination is beneficial, but drive, ownership, and the desire to develop the role are equally important.
Benefits:
* A central role within a busy and growing Service Division.
* Exposure to major industrial clients and technically complex service activities.
* The opportunity to shape and develop a service contracts function.
* Long-term career development potential within service operations and contract management.
* Support from an experienced, technically strong team within an established international group.
To apply for the Service Contracts Administrator position, please submit your CV