Resident Liaison Officer
JW-RLO-9_1780996506 Posted: 09/06/2026
Resident Liaison Officer
Location: Halifax, West Yorkshire
Type: Permanent
Salary: £30,000 - £32,000 + Car/Car allowance & Benefits
We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties.
This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme.
The Role
Reporting to the Senior Resident Liaison Officer, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption.
You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction.
Key Responsibilities
1. Provide clear, professional and timely communication to residents throughout the works programme
2. Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages
3. Arrange and manage resident appointments in line with works schedules
4. Explain the nature of the works, associated timescales and any changes or delays as they arise
5. Carry out resident inductions and complete resident profiles
6. Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements
7. Support the management of complaints and help resolve issues quickly and effectively
8. Work closely with site teams, management and client representatives to ensure excellent service delivery
9. Attend meetings, open forums, public events and community engagement activities where required
About You
To be successful in this role, you will have:
10. Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Care or similar customer-facing role
11. Strong communication and interpersonal skills
12. The ability to build trust and rapport with residents from a range of backgrounds
13. Experience handling complaints and resolving issues in a professional manner
14. Good organisational skills and the ability to manage a busy workload
15. A proactive and approachable attitude
16. Strong administration and IT skills
Ideal Background
This opportunity would suit someone with experience working within:
17. Social housing
18. Planned maintenance
19. Refurbishment works
20. Decarbonisation programmes
21. Property services
22. Construction or repairs environments
Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment