Business Support Administrator – Fire Safety
Location: Fire Safety Office – Wrexham Area Office / Agile Working
Hours: 22.2 hours per week, Permanent, NWFRS Grade 04
Salary: £27,694 to £28,598 per annum pro rata (pro rata)
About the role
Providing administrative support to both the Community and Business Fire Safety teams within the Wrexham area, you will be the first point of contact for verbal and written enquiries to the department. This includes receiving confidential referrals from members of the public, partner agencies or external organisations and accurately inputting the information into the records management system. You will be responsible for arranging internal and external meetings, note taking and preparing agendas and meeting notes. General administrative duties will include typing letters and reports, producing statistics from the record management systems, filing and supporting the teams as necessary.
Responsibilities
* Respond to verbal and written enquiries, including confidential referrals, and record data accurately in the records management system.
* Arrange internal and external meetings, prepare agendas, take minutes and produce meeting notes.
* Prepare letters, reports and statistics from record‑management systems.
* Maintain filing systems and support the Community and Business Fire Safety teams.
Qualifications and skills
* Excellent written and verbal communication, with good customer‑service skills.
* Experience arranging and supporting meetings.
* Strong organisational skills and ability to manage workloads and meet deadlines.
* Flexible and adaptable to changing requests, able to work independently using own initiative.
* Fluent in Welsh (Level 4) and English.
Additional information
* Travel to other Fire Safety offices within the Service area may be required.
* Subject to a standard DBS check and satisfactory references.
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