Reporting to the ITSM Manager, the role is accountable for the design, operation, management and maintenance of the IT CMDB, Service Catalogue, Service Pipeline and overall Service Portfolio, responsible for onboarding new services, updating live services and retiring discontinued services, and the control and development of IT assets and configuration items required to deliver excellent IT services, to ensure accurate, consistent, reliable information regarding service assets, configuration items and both live and upcoming services are available to IT stakeholders as and when required.
The role is responsible for the following areas:
1. Work with the ITSM Manager to design and develop the asset and configuration operating model including clear process and tools that support accurate recording and tracking.
2. Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue
3. Day to day identification, control, management and protection of assets throughout their life cycle including software licences.
4. Day to day identification, control, record, report, audit and verify services and other configuration items.
5. Ownership and day to day management, maintenance and development of the Service Portfolio and its constituent elements, working closely with the Service Design & Transition Manager to ensure an accurate service pipeline and service catalogue.
6. Product ow...